How Engage works
One visitor. One conversation.The whole platform gets smarter.
Engage isn't a chatbot bolted onto your site. It's an intelligent teammate that sits at the front door of your business — welcoming visitors, answering them properly, and quietly feeding what it learns into everything else FullView does.
01
Visitor arrives
Engage greets by page, referrer, and time of day. Never a canned pop-up.
02
Intent understood
Engage reads the visitor's opening message against your services, pricing, and content library.
03
Conversation begins
A natural back-and-forth — never a decision tree or robotic form.
04
Questions answered
Answers are grounded in your own site, docs, and FAQ. Engage refuses to invent what it cannot verify.
05
Lead qualified
Criteria you define — budget, timeline, geography, project type — collected naturally, never as a form.
06
Meeting scheduled
Real availability from your team's calendars. Visitor picks the slot inside the conversation.
07
Sales Pipeline updated
A new opportunity is created with the full conversation, score, and next action attached.
08
Business Intelligence grows
Every conversation strengthens future recommendations across the entire FullView platform.
Natural conversations
Conversations that soundlike a person, not a script.
Every response is grounded in your business — the language, the pricing posture, the way you handle timelines. Nothing invented, nothing generic.
ServicesLanding page → 47 seconds in
A visitor exploring services
Do you help with brand identity or is it just websites?
Both, but they live in the same team. If you'd like, I can send you two case studies — one identity-only, one where identity and site were rebuilt together.
The combined one, please.
Sending Beacon Health now. I've also queued it in your inbox so you can reference it later.
Case study delivered · lead saved to CRM
PricingPricing page → returning visitor
A pragmatic pricing question
Rough range for a 12-page site with a booking system?
For that scope our projects usually land in the $24k–$38k range depending on how much of your content is ready. Booking systems add roughly $2k–$4k.
Content is not ready.
That's normal — we lead the content workshops for most clients. Would you like me to add a copywriter to the quote when it's put together?
Draft quote requested from Sales Pipeline
Project inquiryContact page → after hours
A qualified opportunity forming
Our team is relocating and we need a new site by mid-October. Doable?
That's about ten weeks — tight but doable if we start discovery in the next two. What's driving the mid-October date?
The office opening. Press announcement.
Understood. I'll flag this as time-sensitive and route it to Priya, our practice lead. Would 20 minutes tomorrow at 10:30 or 3:15 work?
Meeting held slot · assigned to Priya
SupportRecognized as existing customer
A returning customer with a support ask
The blog images stopped loading on the news page.
I can see two 502s on that page in the last hour, both from your CDN. I've opened a ticket and pinged the on-call engineer. Expect an update within the hour.
Perfect — thank you.
You'll get email updates and I'll close the loop here when it's resolved.
Ticket opened · on-call notified
Lead qualification
Qualification that feelslike a conversation.
You choose the criteria. Engage collects them naturally over the course of a conversation — never as a form, never as an interrogation.
Qualification · Live
Whitfield & Ord Law
95
Score
Company type
Boutique law firm
+12
Project intent
Full rebuild
+20
Timeline
Mid-October launch
+18
Budget range
$30k+ (rough)
+22
Decision authority
Partner introducing self
+15
Geography
Toronto — served region
+8
Content readiness
Not ready · needs support
+0
Routed to Sales Pipeline
Assigned · Priya
Conversation in progress
3 min · 6 turns
Our team is relocating and we need a new site by mid-October.
→ Timeline captured
→ Timeline captured
That's about ten weeks. Is this a refresh or a full rebuild?
Full rebuild. New brand, new content, new booking system.
→ Project intent captured
→ Project intent captured
Understood. For your size — ~15 people — that's usually a $30–45k project. Is that a workable range?
Yes, roughly where we've been planning.
→ Budget range captured
→ Budget range captured
Perfect. I'll route you to Priya, our practice lead — she'll bring a scoped estimate to your first call.
Company type
Timeline
Project intent
Budget
Authority
Geography
Engage
ANSWER · GROUNDED
VISITOR ASKED
Do you handle GDPR for European clients, or is that just US privacy?
Yes — we handle GDPR for European clients directly. Every project includes a data-processing addendum, cookie consent, and DSAR workflows. For US visitors we default to CCPA compliance.1 Our EU data resides in Frankfurt.2
1privacy.company.com / gdpr
2Trust Center · Data residency
Would not answer without a source. Refused 2 hallucinations in this thread.
Knowledge intelligence
Knowledgeable.Not scripted.
Engage reads your company like a new hire on their best day. It reasons across every source you connect and refuses to invent what it can't cite.
Company website
128 pages
Documentation
64 articles
FAQ library
52 answers
Services & pricing
18 offerings
Product catalog
342 SKUs
Previous conversations
12,480
Nothing invented. Engage cites a source for every factual claim and will decline the question rather than guess. Facts you approve become part of the workspace memory.
Business integration
One conversation.Every system, in the loop.
Engage isn't the end of the story — it's the beginning. Every inbound conversation strengthens the products that live upstream and downstream of it.
LIVE · 4 ACTIVE
FullView Engage
THE HUB
Sales Pipeline
New opportunities · scored
AI Sales Agent
Warm handoff & follow-up
Business Intelligence
Trend signals · daily
Executive Assistant
Owner briefings
Analytics
Session & funnel context
Growth Opportunities
Content the market wants
01 · Signal in
A visitor asks about a service — Engage captures the intent.
02 · Signal across
BI notes the theme. Growth queues content. Analytics attributes the source.
03 · Signal out
AI Sales Agent tailors follow-up. Executive Assistant briefs the owner tomorrow.
Smart escalation
AI assists first.A human takes over the moment it matters.
Engage recognizes the difference between an easy question and one that deserves your team. When a person joins, the full context is right there — no repeats, no re-introductions.
01
AI answers what it can
Grounded, cited, factual.
02
Signals for handoff
Sensitive topic · high-value account · explicit request.
03
Any teammate can join
One click. Engage steps back and stays available to assist.
04
Full history preserved
The customer never has to repeat themselves.
Sana · Visitor
ENTERPRISE INQUIRY
ESCALATED · 12s
Hi — we're an insurer with about 4,000 seats. Can you handle a rollout across 12 EU markets?
That's a large scope. Enterprise rollouts at that scale are handled by a named account team. Let me bring one in — one moment.
ENGAGE PAGED · Priya (EU Enterprise) joined
Great, thanks.
Hi Sana — Priya here. I read your thread with Engage; we can absolutely support 12 markets. Would 30 min tomorrow work to walk through data residency and rollout?
FULL HISTORY PRESERVED
ENGAGE STANDING BY
Executive visibility
The front door of your business,summarized daily.
Leadership doesn't need to read every chat. Engage summarizes what visitors are asking, what leads are moving, and what the market is telling you — with the raw conversations one click away.
Executive briefing · This week
Engage · Weekly summary
Week
7 days
Month
Conversations
842
▲ +22%
Qualified leads
214
▲ +18%
Meetings booked
56
▲ +9%
Avg. sentiment
4.4/5
▲ +0.2
Escalations
31
▲ −12%
Customer sentiment · 7 days
PositiveNeutralNegative
AI commentary
Sentiment is trending up. Negative mentions dropped after the new pricing page went live on Wednesday.
Top questions asked
Do you support GDPR?
47
What's your typical timeline?
38
Can I see your case studies?
32
Do you take small projects?
29
How is pricing structured?
24
Business trend detected
Legal-firm inquiries up 4× vs. last month. Growth Opportunities has queued 2 landing pages for review.
SIGNAL · HIGH CONFIDENCEOpen
Business outcomes
The compound effectof a well-staffed website.
Not a promise of magic numbers — a promise that your inbound experience is finally continuous, patient, and connected to every other part of your business.
More qualified leads
Every visitor gets a real conversation. Only the ones who fit reach your team.
Faster responses
Zero seconds to first reply, day or night. No queue, no missed messages.
Higher customer satisfaction
Grounded answers, patient tone, and a graceful handoff when a person is what's needed.
Reduced manual work
The repetitive questions your team answered a hundred times are handled — and improved with feedback.
Better engagement
Visitors who used to bounce start conversations. Returning visitors are recognized.
Improved business intelligence
Every conversation strengthens the recommendations that flow through the rest of FullView.
FAQ
